Communication and Crisis Paper - 1604 Words

Communication and Crisis Paper University of Phoenix HCS/320 Lorena Mesina June 27, 2013 Dawn Sienkiewicz Communication and crisis paper: When working in a hospital, setting whether it’s an emergency room, or management office, there’s going to be a time when you are going to experience some kind of face to face crisis, according to (Coombs, 1999) simply stated no organization is immune to crisis. A crisis can raise inside or outside the organization and according to Reynolds (2006) the moment it occurs, lives may be at risk and the reputation of the organization are at risk. When this happens it involves communication or miscommunication. For example it could be a rumor within the building which is†¦show more content†¦In fact Penrose (2000) found that while large companies with ample financial resources may have a chance of survival following a crisis without a crisis plan, 80 percent of smaller lesser known companies without a comprehensive crisis plan vanish within two years of suffering a major disaster. My approach is to develop the best crisis approach through communication. Crisis communication usually has a variety of goals some of which conflict but the most important and universal it to reduce, and contain harm. My next step is calling all organization so they can identify the hazard they face, my first phone call would be the (MDCH) Michigan health community department, and then hopefully they will contact the (American Biological Safety Association). When a crisis began to brew as a communicator and a leader I wonder when to ask for help from the outside for instance public relations agency which might be beneficial to keep the problem from completely overwhelming the organization. This is why I have developed relationship with an agency in case I need them in emergency like this. Potential advantages and challenges associated with communicating within the organization and with the public and private sectors during this crisis situation.Show MoreRelatedCommunication an d Crisis Paper855 Words   |  4 PagesCOMMUNICATION AND CRISIS PAPER Bobbi Simkins HCS/350 APRIL 8, 2013 PATRICE ROSS COMMUNICATION AND CRISIS PAPER â€Å"A crisis occurs when a stressful life event overwhelms an individual’s ability to cope effectively in the face of a perceived challenge or threat† (Arnold amp; Boggs, 2011, pg. 415). When people are in a crisis situation they tend to forget their normal coping measures. 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